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Don't miss an opportunity

to work with the best in the west

Technical Account Manager at PebblePost
New York City, NY, US
Join us to grow the newest marketing channel since Search and Social!

In only a year, our brands number in the hundreds. They are digital marketers in retail and e-commerce, seeing unmatched results for their programmatic ad spend and speaking on the record about how PebblePost is converting sales for their business. PebblePost was named to the 2016 list of the 100 Most Exciting Startups in New York City. Excited to be in on the ground floor of something big? So are we.

We are looking for a technically savvy account manager to join our rapidly growing campaign operations team. As a Technical Account Manager, you will be responsible for providing technical support to the Campaign Operation Team, Sales Team, and Brands directly.

Our ideal candidate comes from an Ad Tech/Digital Media background. You are technically savvy, analytical and love to solve complex problems. You understand the mechanics of digital campaigns, and can work with large and disparate data sets. Your colleagues come to you when they need clarity and guidance on technical issues.

Your Contribution:

Prioritize and deliver exceptional service through efficient resolution of technical issues raised by customers and internal teams in a fast-paced environment
Support the Campaign Operations team by serving as an escalation point for client onboarding issues (data normalization, JavaScript tag implementation and customization)
Compile, analyze and deliver trends in customer support issues to the Sr. Director of Technical Services
Collaborate with Product and Engineering to educate customers and internal teams on platform behavior and features
Participate in the Sales process by identifying technical solutions to meet customer’s marketing goals

You Are/Possess:

BA/BS degree or equivalent relevant experience
2-3 years experience in a client-facing digital advertising role
Advanced proficiency in MS Excel and data normalization techniques
Intermediate to Advanced proficiency in SQL, JavaScript, HTML
Experience with the Google suite, JIRA and Confluence tools

Would be awesome if you also had:

Strong interest in the digital media, advertising, and emerging technology industries
Working familiarity with a broad range of business functional disciplines, including ad sales, creative services production, revenue operations, inventory planning, yield optimization and marketing
Knowledgeable about industry ad categories, various modes of online ad sales channels and ability to translate those customer requirements into technical/operational solutions

About PebblePost

PebblePost invented Programmatic Direct Mail® for digital marketers to transform real-time online activity into personalized, dynamically rendered direct mail that’s delivered into postal hubs within 12-24 hours, every day. The company’s patent pending digital-to-direct mail platform integrates segmentation, campaign management, production, analytics and optimization. PebblePost combines the power of intent data with the effectiveness of in-home to achieve far higher response, conversion rates and ROAS. PebblePost® is a venture-backed company based in NYC with an office in San Francisco.

* Only first party applications will be considered for this position. Agency submissions will not be reviewed.